Terms & Conditions

These Terms & Conditions apply to all orders placed on this website.

1. Products

All pieces are handmade ceramics.

Small variations in shape, colour, and texture are natural and part of the handmade process.

3. Intellectual Property

All content on this website, including images, designs, texts, and products, is the intellectual property of the artist and may not be copied, reproduced, or used without prior written permission.

The purchase of a product does not transfer any intellectual property rights.

2. Orders

Orders are confirmed once payment has been completed.

We reserve the right to cancel an order in case of stock issues or unexpected problems.

3. Prices

All prices are listed in euros (€).

Prices may change at any time, but the price at checkout is the one applied to your order.

4. International Taxes & Customs Duties

Orders shipped outside the European Union may be subject to import duties, taxes, or customs fees imposed by the

destination country. These costs are the responsibility of the customer and are not included in the product or shipping

price.

5. Shipping & Delivery

Orders are prepared within 2–3 working days, unless otherwise stated.

We ship:

  • France

  • Europe

  • International

Shipping costs are calculated at checkout.

We are not responsible for delays caused by the carrier.

6. Pickup at the Atelier

Pickup is available at our Marseille atelier.

Orders are prepared within 2 working days.

You will receive an email when your order is ready, including all pickup details.

7. Returns

You have 14 days after receiving your order to request a return.

Conditions:

  • Items must be unused and in their original condition

  • Return shipping costs are the responsibility of the customer

  • Items must be carefully packaged to avoid damage during return

8. Made-to-Order & Custom Pieces

Made-to-order or custom pieces are non-returnable and non-refundable.

These items are created specifically for you and are therefore excluded from the standard return policy.

9. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

Include:

  • photos of the item

  • photos of the packaging

We will review the situation and offer a solution.

10. Care Instructions

Each piece is handmade. Please handle with care.

11. Liability

We are not responsible for damage caused by improper use or handling after delivery or pickup.

12. Lost Packages

We are not responsible for lost or stolen packages once marked as delivered by the carrier.

13. Governing Law
These Terms & Conditions are governed by the laws of France. Any disputes will be subject to the jurisdiction of the French courts.